Privacy Policy Users

PRIVACY POLICY FOR USERS OF RELAPPRO.COM WEBSITE

The purpose of this Privacy and Cookie Policy (hereafter, the “Policy”) is to regulate RELAP MEXICO SA DE CV’s data
processing activities (hereinafter RELAP). RELAP provides advanced solutions, which are compatible with all
common standards which simplifies the management of advertising campaigns. These solutions are available in the
site https://www.relappro.com/en (hereinafter, the “Website”). This Policy also sets the conditions for the installation
of cookies in RELAP user or data subject’s browser (hereinafter, the “User”).

This Policy may be supplemented by any specific provisions that may be established to regulate the processing of
specific personal data.

1.- IDENTITY AND CONTACT DATA OF DATA CONTROLLER.

RELAP MEXICO SA DE CV, (hereinafter, “RELAP”) is a Mexican variable capital corporation (SA de CV) with Tax
Identification Number (RFC) FAN1504301J3, and registered address at Calle 45, 321, Colonia Aurea Residencial,
97203, Mérida, Yucatán, Mexico.

2.- PURPOSES AND LEGAL BASIS OF THE PROCESSING OF PERSONAL DATA COLLECTED ON THE WEBSITE.

The personal data collected through the website will be collected and processed by RELAP as data controller, and
the data will only be processed for the purposes indicated below. Also, we provide you with the information
regarding the reason which allow us to process the data and how long your data will be kept in our data bases:

Purpose Legal basis
– Track your navigation on the Website by installing cookies in your
browse.
– To deal with all the queries that any user can send to contact
addresses.
Consent (Article 6.1 (a) RGPD).

Please be inform that RELAP will cease to process your personal data whenever you withdraw your consent.

3.- PURPOSES AND LEGAL BASES FOR PROCESING PERSONAL DATA COLLECTED THROUGH ADVERTISING
SERVICES OFFERED BY RELAP.

User’s personal data collected through the provision of advertising services offered by RELAP to its customers,
RELAP being in charge of processing the data of the users that it accesses by virtue of the corresponding contract
subscribed.

Purpose Legal basis
– Provide the advertising services To RELAP customers. Contractual relationship (Article 6.1 (ab) RGPD).

Please find below information regarding personal data to which RELAP will have access under the provision of
services:

  • IP address are a unique set of numbers that identify the location of a device in a network.

4.- TARGETS OF PERSONAL DATA.

The data collected on the Website will not be transferred to any third party or companies to be used for their own
purposes.

However, RELAP will disclose to the competent public authorities the Personal Data and any other information
within its data bases or any of its systems whenever such information is required in accordance with the legal and
regulatory provisions applicable to any case.

5.- STORAGE PERIOD.

Personal data will be kept for attend the purposes mentioned above based on your consent. Once your consent is
revoke RELAP will keep the personal data duly blocked for a period of 5 years with the sole purpose of attending to
any type of responsibilities that may arise. Once prescribed such responsibilities, your personal data will be delete.

6.- USERS RIGHTS.

Any User who wishes to exercise his or her rights of access, rectification, erasure, restriction of the processing, to
data portability or of objection must notify RELAP upon written request send to the email address: [email protected]
In accordance with GDPR provisions, the contents of the rights that Users are entitled to are the following: Right of
access, Right to rectification, Right to erasure. Right of objection, Right to restrict the processing, Right to data
portability and Right to file a complaint before the relevant Supervisory Authority.

RELAP shall comply with any User right requests within a maximum period of 30 days since the rights were
exercised. RELAP informs that this period could be extended to maximum 90 days upon valid justification.

7.- SECURITY MEASSURES

RELAP will treat your personal data in an absolutely confidential way. Likewise, RELAP has implemented adequate
technical and organizational measures to guarantee the security of its personal data and to prevent its destruction,
loss, illegal access or unlawful alteration. When determining these measures, criteria such as the scope, context and
purposes of the treatment and the existing risks have been taken into account. RELAP guarantees the following
security measures:

 – Pseudonymization and encryption of personal data.
 – The ability to guarantee the confidentiality, integrity, availability and permanent resilience of the treatment
systems and services.
 – The ability to restore availability and access to personal data quickly, in case of physical or technical incident.
 – The process of regular verification, evaluation and assessment of the effectiveness of technical and
organizational measures to ensure the safety of treatment.

COOKIES POLICY

This Website uses its own cookies and those of third parties that are necessary to allow the User enjoy all the
functionalities of the Website as well as monitoring and control User activity in the Website. Cookies are small text
files that are installed in the User’s browser and which are used to record his or her activity on the Website, to allow
more fluid and personalized web browsing or to provide additional functionalities such as the viewing of interactive
videos or graphics or to enable access to the User’s private profile.

Users may configure and order their browser to not accept cookies, block them and, if necessary, delete them. In accordance with the last paragraph of Article 14 of the Regulations of the Federal Law for the Protection of Personal Data in Possession of Individuals (REGLAMENTO DE LA LEY FEDERAL DE PROTECCIÓN DE DATOS PERSONALES EN POSESIÓN DE LOS PARTICULARES), published on December 2011 in the DOF of Mexico(Diario Oficial de la Federación), the User may refuse to install cookies when accessing
the Website. However, RELAP informs you that some of its Website functions demand the installation of cookies in
order for it to function correctly. As such, Users understand that uninstalling or refusing cookies could limit their
web browsing activities.

This Website installs the following cookies:

COOKIE PURPOSE THIRD PARTY
IP ADDRESS Identify the location of a device for possible customization options
PHPSESSID Keep the end user within our panel once they are inside Cookie – first part
_ga
_gid
To distinguish between end users for or statistics
purposes
Google Analytics Cookie
visited

To indicate if the end user has accept or reject the privacy policy

Cookie – second part

You can change the preferences of your browser to choose which cookies it must allow access to. These
preferences are usually in the menu “options” or “preferences” of your browser. You can find more information
here, or in the menu “Help” of your browser:
 – Internet Explorer: Tools -> Internet Options -> Configuration. For more information, consult Microsoft support or
the Help tab.
 – Firefox: Tools -> Options -> Privacy -> History -> Personalized Configuration. For more information, consult Mozilla
Support or the Help tab.
 – Chrome: Configuration -> Show Advanced Options -> Privacy –> Content Configuration. For more information
consult Google Support or the Help tab.
 – Safari: Preferences -> Security. For more information, consult Apple Support or the Help tab.
However, if you change your preferences and block these cookies, some functions of our Website will be annulled
and you will not be able to make the most of the features from our Website.

España, Barcelona


C/ Balmes 354, Entre 6a, CP 08006, Barcelona, Spain

Portugal, Lisboa


Alameda Mahatma Gandhi, L6 4E, 1600-501, Lisboa, Portugal

México, Ciudad de México


Calle Lago Neuchatel 45
CP 11529 Col. Ampliación Granada
Delegación Miguel Hidalgo,
CDMX, México.


[email protected]

United Kingdom, Manchester


7 Mosley Avenue, BL9 6PQ, Bury, Manchester, UK.

México, Mérida


Calle 45, Num. 321 por calle 24 Fraccionamiento Aurea, CP 97203, Mérida, México.